Product Support

For information on products, warranties or local stockists, call the Crane Distribution Services on 0800 729 667.

Please note:

Raymor is continually aiming to bring you the latest innovative design in dimensions and finishes. Standard product variations may mean that patterns, sizes and weights represented in this catalogue are as close as technically possible.

We reserve the right to deliver to the customer goods which may not exactly correspond to what is illustrated in this catalogue.

Raymor reserves the right to refuse, in whole or in part, countermands or alterations to specifications in orders.

Quality Policy

Crane Distribution Logistics (CDL) supplies plumbing products to the Australian and New Zealand plumbing market.

All at CDL are committed to:

• exceeding our customers expectations in value for money, prompt delivery, reliability and fitness for purpose from our products and services,
• being informed on how customers use our products and hence make sure we can exceed their expectations,
• always trying to improve our products and services in design, production and delivery,
• improving all aspects of our business processes by measuring key performance indicators and reacting appropriately,
• being a responsible corporate citizen, to our tem members (eg safety), to our customers (eg safe packaging and product), to our owners (eg competent management), to ourselves (eg integrity), and to the community (eg environmental management), and
• complying with all statutory and appropriate industry guidelines and standards.

Raymor manufactured products warranty

Raymor offers a standard twelve month warranty on all current standard coded lines of Raymor manufactured products. In addition, some products carry up to a ten year warranty. This guarantee assures you of Raymor quality and after sales service.

With proper care and use you will be provided with the kind of performance we at Raymor expect from such craft products.

Raymor will, within a twelve month period from invoice date and subject to proof of any faulty workmanship or material, at its option, repair or replace the faulty product or assembly to Raymor’s satisfaction. This guarantee will not apply if any product fault is caused by improper use, improper installation or if any one of the following are not observed:
 

1. Applicable Health Act.
2. Any regulations or other standards which govern the water supply and sewerage plumbing requirements for installation in a particular area or location.